Home Loan FAQs

Who can you help?

If you’re a first home buyer, looking to upgrade your home, looking to refinance, want to buy an investment property, want to unlock equity, are seeking a commercial loan or are seeking a personal loan/car loan/business loan, we’re here to help!

How much does it cost to use the Fundd service?

It usually costs you nothing to use fundd to get your loan. This is because we are paid by the lender with who we align you with.

In nearly all refinances, we save you a ton of money and improve your financial situation. You literally make money from us working for you.

How is this possible? The lender’s profit share with us. They opt to do this as we do all the leg work and introduce you to them. This means the lender does not need to pay for home loan writers of their own and the administrative tasks stay with Fundd ongoing too.

In rare circumstances, we need to charge a fee. If this is the case we will tell you upfront why and how much this fee will be. A fee is usually systemic of a complex lending situation.

How much can I borrow?

Head over to our calculator’s page and check them out! We have the best calculators in the business. These, of course, are not a reflection of individual banks borrowing assessments.

We can complete an accurate borrowing assessment after you fill out the client centre (our online portal for securely collecting client information) and we get to know you better!

How do I get started?

You can start by clicking the Apply Now button or talking to us via email or phone ?

Do I need a conveyancer?

Yes. Whether you’re buying or selling you will need one. Contact us and we will gladly recommend a professional based on your situation.

We do not get paid for our conveyancer recommendations or share any commission payments with any of our legal professionals.

How much is stamp duty?

Head over to our calculators page and use our stamp duty calculator! We have the best calculators in the business.

What discounts do first home buyers receive?

You may be eligible for stamp duty rebates, first home buyers grants, or other government schemes. It will depend on what state you are in. It is best to contact us and we will let you know!

What states do you help with loans?

Australia wide. We have offices in QLD, NSW & WA and we plan to open offices in other states very soon.

Irrespective of where we are located physically, we can connect with you from our office or home-based office and assist with any of your Australian lending needs!

Do I have to see you in person?

Definitely not. Although you will see us face-to-face at some stage, it will usually be done via Google Meet, Zoom, Facetime or Microsoft Teams!

We can still cater for an in-person meeting. It is best to call or email first and then we will arrange a time that suits you!

Do I need to submit paperwork to get a loan?

Yes absolutely! Would you give someone a loan without getting to know them?

We will only collect the information we need. The information will be sensitive and personal so we will definitely take great care of it.

We do not want any physical documents sent to us as we will not return them back to you. Please only send us soft copies as part of the fact find through our client centre.

We utilize Cashdeck to securely collect your bank statements and our CRM Mercury will store all your personal information. Head over to our privacy policy and have a read.

Will you send a recommendation?

We’ll crunch all the data and make a recommendation that we believe best serves you.

We will send you a compliance document outlining why we recommended it and how it meets your needs!

At any time if you are unhappy with the recommendation, contact your broker or team@fundd.com.au and we will review it!

Who We Can’t Help

Bad credit history

During our fact find and with your consent we conduct a credit check. If there are any issues we let you know straight away and we’ll advise you on your options.

Our lending panel includes lenders who are okay with telco or utility defaults under $500. If you have a default higher than this amount or have a default with a financial institution, you will need to apply through a specialist lender.

You may be able to fix your credit history through contacting the institution who put the negative mark on your file or by contacting a credit fix lawyer.

Borrowing less than $300,000

A home loan application takes between 30 – 50 hours to complete. Unfortunately, we will not make enough money from the application to cover expenses. A complex loan takes between 60 – 100 hours.

In the event you wish to proceed, we will need to charge you a fee for our service and will let you know how much that fee will be.

If you are an existing client of ours, we are happy to assist with lending below $300,000 as we already have your details in the system.

Have less than 8% deposit

Unless you are eligible for some government schemes, you will need at least 8% deposit before we can consider your application.

A lot of our home lenders will allow you to borrow up to 95% However you will still need to pay for lenders’ mortgage insurance, legal costs, and other incidentials.

Some lenders will lend up to 99% LVR (which means you need only 1% deposit and costs). We believe these loans are not in the best interest of our clients and opt not to recommend them.

Guarantor Home Loans

There is a lot of complexity with guarantor home loans. It usually involves multiple parties, several mortgages, additional documents, and more interviews.

As a business, we have decided not to assist with guarantor home loans. We will gladly direct your to a broker or lender than can assist.

People living overseas

Unfortunately, we can only assist customers based in Australia due to limitations on our credit license. We cannot help any borrower who is based outside of Australia.