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FAQS

OUR MOST POPULAR QUESTIONS
How much does it cost to use the Fundd service?

It usually costs you nothing to use fundd to get your loan. This is because we are paid by the lender with who we align you with.

In nearly all refinances, we save you a ton of money and improve your financial situation. You literally make money from us working for you.

How is this possible? The lender’s profit share with us. They opt to do this as we do all the leg work and introduce you to them. This means the lender does not need to pay for home loan writers of their own and the administrative tasks stay with Fundd ongoing too.

In rare circumstances, we need to charge a fee. If this is the case we will tell you upfront why and how much this fee will be. A fee is usually systemic of a complex lending situation.

How much can I borrow?

Head over to our calculator’s page and check them out! We have the best calculators in the business. These, of course, are not a reflection of individual banks borrowing assessments.

We can complete an accurate borrowing assessment after you fill out the client centre and we get to know you better!

How do I get started?

You can start with either questionnaire on the home page, talking to us via our chat widget, email or phone us 🙂

Do I need a conveyancer?

Yes. Whether you’re buying or selling you will need one. Contact us and we will gladly recommend a professional based on your situation.

We do not get paid for our conveyancer recommendations or share any commission payments with any of our legal professionals.

How much is stamp duty?

Head over to our calculators page and use our stamp duty calculator! We have the best calculators in the business.

 

Other common loan questions
What discounts do first home buyers receive?

You may be eligible for stamp duty rebates, first home buyers grants, or other government schemes. It will depend on what state you are in. It is best to contact us and we will let you know!

What states do you help with loans?

Australia wide. We have offices in QLD & WA and we plan to open offices in other states very soon.

Irrespective of where we are located physically, we can connect with you from our office or home-based office and assist with any of your Australian lending needs!

Do I have to see you in person?

Definitely not. The coronavirus completely changed the way we did business. Although you will see us face to face at some stage, it will usually be done via google meets, zoom or skype!

We can still cater for an in-person meeting. It is best to call, chat first and then we will arrange a time that suits you!

Do I need to submit paperwork to get a loan?

Yes absolutely! Would you give someone a loan without getting to know them?

We will only collect the information we need. The information will be sensitive and personal so we will definitely take great care of it.

We do not want any physical documents sent to us as we will not return them back to you. Please only send us soft copies as part of the fact find through our client centre.

We utilize Cashdeck to securely collect your bank statements and our CRM Mercury will store all your personal information. Head over to our privacy policy and have a read.

Will you send a recommendation?

We’ll crunch all the data and make a recommendation that we believe best serves you.

We will send you a compliance document outlining why we recommended it and how it meets your needs!

At any time if you are unhappy with the recommendation, contact your broker or team@fundd.com.au and we will review it!

Are you a potential fundd client?
First home buyers

Head over to our loans page and select first home/next home or head back to the home page and click on the “I want to buy a home” button.

Alternatively, click “talk to an expert” and either call us, chat to us online, email us or send a message and we will contact you!

Are you looking to upgrade your home?

Head over to our loans page and select first home/next home or head back to the home page and click on the “I want to buy a home” button.

Alternatively, click “talk to an expert” and either call us, chat to us online, email us or send a message and we will contact you!

Are you looking to refinance?

Head over to our loans page and select refinance or head back to the home page and click on the “I want to refinance” button.

Alternatively, click “talk to an expert” and either call us, chat to us online, email us or send a message and we will contact you!

Are you an investor or do you want to unlock equity to invest?

Head over to our loans page and select Investment loan or begin answering the basic detail for us. One of our brokers will be in touch shortly to assist with your needs.

Alternatively, click “talk to an expert” and either call us, chat to us online, email us or send a message and we will contact you!

Are you seeking a commercial loan?

Head over to our loans page and select Commercial. Due to the complex nature of commercial, send us as much detail as you can and we will align you up with your commercial specialists.

Alternatively, click “talk to an expert” and either call us, chat to us online, email us or send a message and we will contact you!

Do you need a personal loan, car loan or business loan?

Head over to our loans page and select the right loan or begin answering the basic detail for us. One of our brokers will be in touch shortly to assist with your needs.

Alternatively, click “talk to an expert” and either call us, chat to us online, email us or send a message and we will contact you!

Who We Can't Help
Bad Credit History

During our fact find and with your consent we conduct a credit check. If there are any issues we let you know straight away and we’ll advise you on your options.

Our lending panel includes lenders who are okay with telco or utility defaults under $500. If you have a default higher than this amount or have a default with a financial institution, you will need to apply through a specialist lender.

You may be able to fix your credit history through contacting the institution who put the negative mark on your file or by contacting a credit fix lawyer.

Borrowing less than $300,000

A home loan application takes between 30 – 50 hours to complete. Unfortunately, we will not make enough money from the application to cover expenses. A complex loan takes between 60 – 100 hours.

In the event you wish to proceed, we will need to charge you a fee for our service and will let you know how much that fee will be.

If you are an existing client of ours, we are happy to assist with lending below $300,000 as we already have your details in the system.

Have less than a 8% deposit

Unless you are eligible for some government schemes, you will need at least 8% deposit before we can consider your application.

A lot of our home lenders will allow you to borrow up to 95% However you will still need to pay for lenders’ mortgage insurance, legal costs, and other incidentials.

Some lenders will lend up to 99% LVR (which means you need only 1% deposit and costs). We believe these loans are not in the best interest of our clients and opt not to recommend them.

Guarantor Home loans

There is a lot of complexity with guarantor home loans. It usually involves multiple parties, several mortgages, additional documents, and more interviews.

As a business, we have decided not to assist with guarantor home loans. We will gladly direct your to a broker or lender than can assist.

People living overseas

Unfortunately, we are only able to assist customers who are based in Australia due to limitations on our credit license. We cannot assist any borrow who is based outside of Australia.

We’re here to help

Our experts will help you search, choose and settle your home loan. Chat to one of our Home Loan Specialists at a time that suits you.